Plaza Store respects your privacy. This policy explains what data we collect, how we use it, and your rights.
1. Data We Collect
We collect account information (name, email, phone), store configuration (branding, products, orders), usage analytics, and payment metadata. We do not store full card numbers.
2. How We Use Data
We use your data to provide the service, send transactional emails, improve the platform, and comply with legal obligations. We do not sell your data to third parties.
3. Data Sharing
We share data with sub-processors (hosting, payments, email) under strict data processing agreements. A full sub-processor list is available on request.
4. Data Retention
We retain your data for the duration of your subscription plus 30 days after termination, after which it is permanently deleted.
5. Your Rights
You have the right to access, correct, export, or delete your data at any time. Contact [email protected] to exercise these rights.
6. Security
Data is encrypted in transit (TLS 1.2+) and at rest. Each tenant has an isolated database. We undergo regular security audits.
7. Billing, Fees & Refunds
All subscription fees are billed in advance and are non-refundable. By subscribing to a paid plan you authorize Plaza to charge the applicable fee to your selected payment method each billing cycle (monthly or annual) until you cancel. Cancellation stops future billing at the end of the current period but does not entitle you to a refund — pro-rated or otherwise — for any unused portion of the current billing cycle, and access continues until that period ends. Promotional or introductory pricing applies only to the first billing cycle as advertised; subsequent renewals are charged at the then-current standard rate of your plan. We do not provide refunds for partial months, downgrades, or unused features, and chargebacks initiated for fees properly billed under these terms may result in suspension or termination of your account. If your payment fails, your store may be suspended until the balance is settled; repeated non-payment may result in account termination and deletion of associated data. Taxes (VAT/GST/etc.) where applicable are added to the displayed price and are also non-refundable. For billing questions email [email protected].
8. Connected Advertising Accounts
When you connect a third-party advertising account (such as Google Ads, Meta, TikTok, or Snapchat) to your Plaza dashboard, we receive access tokens that let Plaza act on that account on your behalf. For Google Ads we request only the adwords scope, and we use it solely to list the advertising accounts you can link, create and manage the campaigns you build in Plaza, and display performance reporting in your dashboard. Campaigns created through Plaza are always created paused so that no budget is spent without your explicit action. Access and refresh tokens are encrypted at rest, are isolated to your tenant, and are never shared with other merchants or sold to third parties. Google user data obtained through these scopes is not used for advertising, is not transferred except as required to provide this feature, and is not used to train generalized AI or machine-learning models. You can disconnect at any time from Marketing & Ads → Platforms; disconnecting revokes the token with the provider and stops all further access.
9. Contact
Privacy questions: [email protected]. DPA requests: [email protected].
Questions about this document? Contact our legal team