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Merchant guides

Your store in the customer's pocket

Create a branded ecommerce mobile app

Learn when a store needs a mobile app and how products, stock, orders and promotions should stay connected to the website and admin.

Website and app should be two storefronts for one operation—not separate projects.

01

Know when an app adds value

Apps work best for repeat-purchase businesses such as beauty, pharmacy, food and supplements. For infrequent purchases, prove demand with a fast mobile website before making app downloads the primary goal.

02

Keep one catalogue and inventory

Do not maintain separate app pricing or stock. Plaza uses the same product and order source across surfaces, reducing overselling and duplicate daily work.

03

Use your own brand identity

Apply your logo, colours, store name and consistent imagery. Test home, search, product, cart and checkout screens before release rather than judging the app by a splash screen.

04

Give customers a reason to return

Offer faster repeat ordering, useful promotions and order tracking. Keep web checkout available; the customer should choose the most convenient channel.

Common questions

Does the app need a separate catalogue?

No. The app and website should share products, inventory and orders through one admin source.

Does an app replace the website?

No. Websites support discovery and quick purchases; apps are particularly useful for returning customers.

Whose brand appears in the experience?

The customer experience is configured around the merchant's name and identity, subject to the selected plan and publishing process.

Create a branded ecommerce mobile app | Plaza Store